Case X Kingdom Returns Policy

At Case X Kingdom, your satisfaction means everything to us. We want you to love your case as much as we loved creating it — but if it isn’t the perfect fit, we’re here to help.

🕒 Return Window

You may return your item within 30 days of delivery for a refund, store credit, or exchange.

✅ Return Eligibility

• Cases may be tested for fit, but must be in original condition (no scratches, dents, or damage).
• Items must include all original packaging.
• Damaged or heavily used items will not be eligible for a refund or exchange.

🚚 Return Shipping

• Return shipping costs (including international returns) are the responsibility of the customer.
• If you received the wrong item, we’ll send you the correct one at no cost to you — this is rare but can occasionally happen.
• We highly recommend using a tracked postal service to ensure your return arrives safely.

💸 Refund, Exchange, or Store Credit

Once your return is received and inspected, we’ll contact you to confirm approval. You can then choose from the following options:

• Full refund to your original payment method.
• Store credit for future purchases.
• Exchange for another item.

Refunds and exchanges are typically processed within 2–7 business days of receiving your return.

⚠️ Non-Returnable Items

• Free promotional items.
• Clearance or sale items.
• Limited-edition or custom pieces marked as non-returnable.

🌏 Global Returns

This policy applies worldwide. Customers outside Australia can still return items to our Australian return address listed below.

Return Address:
Case X Kingdom – Morris
Parcel Locker 10298 77534
1-75 Mawson Lakes Boulevard
Mawson Lakes SA 5095
Australia

💬 Need Help?

If you’d like to return or exchange your item, simply email info@casexkingdom.com with your order number and photos of the item’s condition so we can help you start the process quickly.

If you’re located overseas and prefer not to return your order, we can also offer a 60% discount code (with free shipping) to reorder the correct case — this is often the fastest and most cost-effective solution for international customers.

Thank you for being part of the Case X Kingdom community — we truly appreciate your trust in us. 💛
"Protecting Your Tech with Style."

Last Updated: October 6, 2025 — 01:15 PM (ACST)